Dispute Resolution Procedure

Download Complaints Procedure (pdf, 77kb)

Download Complaints Form (pdf, 83kb). Please return this to the Regional Office. To find out the contact details of the Regional Office that covers your area, please click here.

If you do not have a copy of Acrobat Reader, you can click here to download a free copy of it.

The FMB sets standards that builders have an obligation to meet in order to become members, we therefore take any complaint against a member very seriously. All complaints are investigated and in the vast majority of cases, they are simply resolved through the intervention of the FMB. However, where that is not possible, the FMB will help with independent dispute resolution.

If members don't meet our standards they can be removed from the FMB register.

See also - What to do if anything goes wrong.